Glamour Beauty Clinic Policies & Procedures
Glamour Beauty Clinic Policies & Procedures
We offer a 10% discount on all of our treatments to under 18's and over 65's. Photo ID must be shown at the till when paying.
Late Cancellations
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling's at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will incur a fee of 50% of the appointment to a maximum of £30 to be added to your next appointment. If we manage to fill the appointment you will not be charged.
Late Arrivals
In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late may have to forfeit the original appointment and be rescheduled. In the case of a rescheduled appointment a fee of 50|% of the appointment will be imposed.
Not Showing for an Appointment
In the case of missing your appointment, you will be imposed with a fee worth 50% of the missed service to a maximum of £30 which will be added to your next appointment. Moreover, booking your next visit will require paying an unreturnable deposit worth 25% of the service you want to book. Two or more missed appointments will result in you no longer being treated at the salon.
Service Guarantee & Refunds
Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, offer you a refund at the managers discretion.
Treatment Deposits
For treatments over £100 you will be asked to pay a deposit at the time of booking to secure the appointment. Should you wish to cancel or reschedule the appointment you must do so within at least 48 hours in order to not lose the deposit. Deposit amounts are as follows:
£100 - £149 = £30
£150+ - £349 = £50
£350+ = £100
Consent & Health History
For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately. Patch tests are required at least 24 hours before the following treatments:
Eyelash Extensions
Eyelash or Eyebrow Tint
Lash Lift
Microblading or Nano
Consent forms must be completed prior to the above treatments as well as aesthetic & skin treatments. If it is your first time visiting the clinic please arrive 15 mins prior to your appointment to request the form from reception.
Our right to refuse service
Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
Treating Minors
We do not offer aesthetics or Eyelash Extensions to anyone under the age of 18. We do not offer microblading or Nano to under 18's unless it is for medical circumstances such as alopecia. Under 18's must be accompanied to the salon by an adult.
Privacy Policy
Glamour Beauty Clinic is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect, use, and protect personal information about you in accordance with the UK General Data Protection Regulation (UK GDPR).
Glamour Beauty Clinic is a "controller," meaning we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice. This notice applies to current and former clients of Glamour Beauty Clinic.
Data Protection Principles
We will comply with data protection law. This means that the personal information we hold about you must be:
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Used lawfully, fairly, and in a transparent way.
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Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
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Relevant to the purposes we have told you about and limited only to those purposes.
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Accurate and kept up to date.
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Kept only as long as necessary for the purposes we have told you about.
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Kept securely.
The Kind of Information We Hold About You
We will collect, store, and use the following categories of personal information about you:
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Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.
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Date of birth.
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Gender.
How We Use Your Data
We collect, store, and use personal information about you to:
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Provide services: To deliver beauty and wellness services you have requested, including appointment scheduling, communication about your treatments, and follow-up care.
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Personalize services: To tailor our treatments and recommendations to suit your individual needs and preferences.
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Contact you: To send booking confirmations, reminders, updates about your treatments, or respond to inquiries you make.
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Maintain records: To keep an accurate record of your treatment history, medical information (if applicable), and preferences to ensure the best possible service.
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Comply with legal obligations: To fulfill legal or regulatory requirements, such as maintaining records for tax purposes or health and safety compliance.
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Marketing and promotions: If you have consented, we may use your contact details to send you information about our services, promotions, or events. You can withdraw your consent for marketing communications at any time.
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Security purposes: To ensure the safety and security of our premises and systems, including monitoring for fraud or misuse
Sharing Your Information
We do not share your personal data with third parties for marketing purposes without your explicit consent. However, we may share your information with trusted service providers (e.g., booking platforms or payment processors) as part of our operations. These providers are contractually obligated to handle your data securely and only for agreed purposes.
How Long We Keep Your Information
We will retain your personal information only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. Once your data is no longer needed, it will be securely deleted or anonymized.
Your Data Protection Rights
You have the right to:
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Request access to your personal data.
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Request correction of inaccurate or incomplete data.
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Request erasure of your data when it is no longer necessary for the purposes we collected it for.
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Object to the processing of your data for direct marketing purposes.
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Withdraw consent for data processing, where applicable.
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To exercise your rights or for any concerns about your data, please contact us at glamour-bc@outlook.com.